Customer Support Representative

Job Title: Customer Support Representative Company: Horizon Tech Location: Karachi, Sindh, Pakistan Contract Details: Full-time Horizon Tech is a leading technology company based in Karachi, Sindh, Pakistan. We are looking for a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing excellent customer service to our clients. You will serve as the first point of contact for customers, assisting them with any inquiries or concerns they may have. Your main objective will be to ensure customer satisfaction and maintain a positive relationship with our clients. Key Responsibilities: - Respond to customer inquiries and provide accurate information about our products and services - Handle and resolve customer complaints in a timely and professional manner - Maintain a high level of product knowledge to effectively assist customers - Process orders, returns, and exchanges according to company policies - Collaborate with other departments to resolve customer issues and ensure a seamless customer experience - Keep accurate records of customer interactions and transactions - Identify and escalate any potential issues or trends to the appropriate team members - Continuously strive to improve customer satisfaction and retention rates Qualifications: - High school diploma or equivalent; Bachelor's degree preferred - Minimum of 1-2 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving and decision-making abilities - Ability to work well under pressure and handle multiple tasks simultaneously - Proficient in Microsoft Office and customer service software - Knowledge of the technology industry is a plus - Fluent in English and Urdu; knowledge of other languages is a plus We Offer: - Competitive salary and benefits package - Opportunities for growth and advancement within the company - A supportive and collaborative work environment - Ongoing training and development programs - The chance to work with cutting-edge technology and innovative products If you are a customer-oriented individual with a passion for technology and a desire to provide exceptional service, we encourage you to apply for this exciting opportunity. Join our team at Horizon Tech and be a part of our mission to revolutionize the tech industry.